Return and Refund Policy

At Sleep Horizon, we want you to feel confident ordering from us.

30-Day Guarantee
Try FlowShift™ for 30 days from the date your order is delivered. If it is not the right fit for you, contact us within 30 days of delivery and we will work to make it right.

How to Request Help
To request a refund, replacement, or other order support, please contact us at support@sleephorizon.store or call (469) 248-5016. Please include your order number and a brief description of the issue so we can review your request.

Eligibility
To qualify under our 30-day guarantee, you must contact us within 30 days of delivery.

Non-Returnable Items
Sleep Horizon reserves the right to deny requests that fall outside the 30-day window or involve misuse, intentional damage, or other policy abuse.

Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, contact us as soon as possible and we will work to resolve the issue.

Refund Process
If your refund request is approved, the refund will be issued to your original payment method. Please allow time for your bank or card provider to process and post the refund.

Contact
If you have any questions about this Refund Policy, please contact us at support@sleephorizon.store or call (469) 248-5016 during business hours.